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27 openings

of 5,325 openings · United Kingdom

Boots
Seasonal Customer Advisor
Peterborough, United Kingdom · Fixed-term
Sales advisor
Skechers
Assistant Store Manager Spalding Springfields
Spalding, United Kingdom · Full-time
Assistant store manager
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Seasonal Customer Advisor
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Sales advisor
Swarovski
Sales Consultant (16 hours/week, fixed term)
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White Stuff
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Saint Ives, United Kingdom
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White Stuff
Seasonal Sales Assistant
Stamford, United Kingdom
Sales advisor
Jo Malone London
Jo Malone London Assistant Manager Stamford 30hr
Stamford, United Kingdom · Permanent · Full-time
Levi Strauss & Co.
Sales Stylist 10 hours Christmas Temp
Spalding, United Kingdom · Fixed-term · Part-time
Boots
Dispenser
Oundle, United Kingdom
Pharmacy support worker
Jo Malone London
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Stamford, United Kingdom · Fixed-term · Part-time
Boots
Mobile Contact Lens Optician
Spalding, United Kingdom · Full-time
Dispensing optician
Boots
Mobile Contact Lens Optician
Peterborough, United Kingdom · Part-time
Dispensing optician
Boots
Relief Pharmacist
Wisbech, United Kingdom · Full-time
Pharmacist
Boots
Relief Pharmacist
Huntingdon, United Kingdom · Full-time
Pharmacist
Boots
Pharmacist
Huntingdon, United Kingdom · Part-time
Pharmacist
Boots
Relief Pharmacist
Peterborough, United Kingdom · Full-time
Pharmacist
Boots
Relief Dispenser
Huntingdon, United Kingdom
Pharmacy technician
Boots
Pharmacist
Spalding, United Kingdom · Full-time
Pharmacist
Boots
Dispenser
Stamford, United Kingdom
Pharmacy support worker
Boots
Dispenser
Peterborough, United Kingdom
Pharmacy support worker
Boots
Retail Assistant (Opticians)
Huntingdon, United Kingdom
Optical Assistant
URBN
URBN Tech Support Analyst, Peterborough DC
Peterborough, United Kingdom
Estée Lauder Companies
Key Holder - The Cosmetic Company Store - Spalding - 10.5 hours
Spalding, United Kingdom · Fixed-term · Part-time
Keyholder
Space NK
Beauty Advisor Stamford (8 hours)
Stamford, United Kingdom
Beauty advisor
URBN
Customer Support Agent
Peterborough, United Kingdom

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URBN

Customer Support Agent

Peterborough, United Kingdom · Posted last month

Job details

Location: Peterborough, United Kingdom
Until: 4 September 2027

Description

Location This position is located at Unit 3 Forli Strada, Peterborough, Cambridgeshire, PE73HH United Kingdom Role Summary As a Customer Support Agent at URBN, you’ll play a key role in delivering an exceptional customer experience by providing high-quality support for existing orders. You’ll take ownership of customer enquiries, concerns and complaints, ensuring they are resolved efficiently, professionally and with empathy. Working in a fast-paced, collaborative environment, you’ll use your strong communication and problem-solving skills to deliver best-in-class service and ensure every customer feels valued and supported. What You'll Be Doing • Manage a high volume of customer cases, ensuring enquiries are handled efficiently and resolved within agreed timescales; • Identify customer needs by actively listening, clarifying information and thoroughly investigating each issue to provide appropriate solutions or alternatives; • Work collaboratively with key Supply Chain teams and the wider business to investigate customer issues, challenge existing processes and identify opportunities to improve the overall customer experience; • Build effective working relationships across the business to ensure customer issues are resolved promptly and effectively; • Consistently work in line with URBN’s vision and values, demonstrating a customer-first approach in all interactions and decisions. What You'll Need • The ability to communicate with confidence both verbally and with excellent written English is essential. • Strong interpersonal skills, with the ability to build positive and effective relationships with internal and external stakeholders, including brands, carriers and third-party contact centres. • Highly organised, proactive and self-motivated, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment. • Strong attention to detail, with good numeracy and IT skills. Experience using customer or order management systems, such as Salesforce, would be advantageous. • A customer-focused approach, with previous experience in a customer-facing role. Experience within a fashion or lifestyle retail environment would be desirable. The Perks • Wellbeing: • Employees Assistance program to support with mental, physical and financial health • Fully equipped free gym and 50% discount off external gym memberships • Private Medical Insurance • Employee Discount: • Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!) • Travel: • Cycle to work scheme • Continued Development: • We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

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