Wholesale Customer Service Administrator

Devon, United Kingdom · Posted 8 days ago

Job details

Working time: Full-time
Location: Devon, United Kingdom
Until: 30 October 2026

Description

Purpose of the Role We are seeking a proactive and detail-oriented Wholesale Customer Service Administrator to support our wholesale operations and ensure a seamless experience for our B2B clients. This role combines customer service excellence, with a key part in maintaining strong relationships with our wholesale partners and supporting seasonal sales campaigns. This is a full-time role based in the Saltrock Head Office, in Braunton, North Devon. Res ponsibilities Customer Service • Act as the first point of contact for wholesale clients, managing enquiries via email and phone. • Manage the ecomm B2B platform (Shopify) • Process wholesale orders accurately and efficiently using our order management system for WS prime and off price customers. • Monitor order status, shipping timelines, and resolve any delivery or invoicing issues. • Maintain up-to-date client records and ensure all account details are accurate. • Liaise with logistics and warehouse teams to ensure timely dispatch and delivery Sales & Operations Support • Assist with compiling seasonal line sheets, order forms, and sales tools. • Track sample inventory and manage sample returns post-market. • Support the wholesale team with reporting, data entry, and sales analysis. • Help onboard new wholesale accounts and ensure smooth integration into systems. • Support wholesale Agents with Samples, working with other departments Key Performance Indicators • Regular communications include external Customers and Suppliers at all levels • Internal communication with team at all levels • On time delivery of goods to customers • Excellent Telephone manner • Solution driven • Accuracy on sales & budget documents • Exceptional customer service Key Skills and Experience Essential • Broad knowledge / understanding of the clothing industry and trading environment • Ability to work under pressure / timeline • Self-motivated and motivating • Commercial awareness • To be numerate and proficient in the relevant IT programmes • Strong communication and presentation skills • Good organisational skills • Confident comminutor & presenter PC Skills Microsoft Word, Excel, Power Point, Outlook and Illustrator at an elevated level. Ability to create pivot tables, V look ups and analyse data. Qualifications Educated to degree level or professional equivalent. Experience • Previous experience in wholesale, customer service, preferred but not essential • Strong organisational and multitasking skills with attention to detail • Excellent communication and interpersonal abilities • Proficiency in Excel and order management systems • A proactive, team-oriented attitude with a passion for delivering great service

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