Luxury Brand Ambassador

Londres, United Kingdom · Permanent · Posted 21 days ago

Job details

Contract
Working time: Full-time
Location: Londres, United Kingdom

Description

POSITION: Luxury Brand Ambassador LOCATION: John Lewis, Oxford Street HOURS: Full-time, 37.5 hrs MISSION A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand and providing luxury. You will demonstrate an attitude that benefits Maison Francis Kurkdjian always. MAIN RESPONSIBILITIES SALES: Be an expert on fragrance, able to evoke responses to inspire & gain new clients Provide advice & guidance for other Luxury Brand Ambassadors Pro-actively sell products & provide luxury service Be aware & achieve or exceed sales targets Be aware of KPI’s KPI: To achieve sales targets SERVICE Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients Demonstrate products on clients & confidently explain the benefits of each product Initiate contact with customers & welcome them on counter Identify, understand & reformulate client needs Develop personal relationships with clients to gain loyalty Educate clients on Maison Francis Kurkdjian KPI: To receive any positive feedback and it to reflect in your KPI’s GENERAL Participate in merchandise management Monitor stock levels, report any issues to the Account Manager Conduct all operational & administrative tasks Be accountable in your role & represent the brand Adhere to Company policies Build relationships with store management & adhere to all store policies & procedures Carry out any additional duties as directed by the management team POSITION WITHIN THE TEAM Reports to: Area Manager CONTACTS AND RELATIONSHIPS Internal: Area Manager, Colleagues, Head Office & LVMH HR Team External: Cliental, Host Store Management PERSON SPECIFICATION In order to be successful in this role, you will be: Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers’ needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries. Maison Francis Kurkdjian has an ever-growing portfolio consisting of women’s fragrances such as Baccarat Rouge, 540, male’s fragrances such as Amyris homme and uni sex ones like OUD satin mood.

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