Description
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
We're looking for a commercially driven Digital Trading Manager to help shape and grow our online business. In this role, you'll be responsible for maximising sales, conversion, and profitability across our digital channels by delivering an exceptional customer experience. Working closely with key stakeholders, you'll use data, insight, and trading expertise to optimise product performance, execute trading plans, and identify opportunities that drive sustainable growth and commercial success.
1 year Fixed-term Contract
RESPONSIBILITIES:
• Manage the day-to-day trading and execution of the UK and international websites, ensuring a seamless customer experience.
• Analyse trading performance and produce regular reporting, identifying opportunities to drive sales, conversion and profitability.
• Optimise on-site merchandising, search, navigation, personalisation and promotional activity to enhance product discoverability and customer engagement.
• Own the digital trading strategy, contributing to site enhancements, UX improvements and A/B testing initiatives.
• Collaborate with internal teams and external partners, including SEO, Marketing, Buying and Merchandising, to deliver growth-driving initiatives and content updates.
• Plan, execute and evaluate promotional campaigns, ensuring stock availability and trading performance align with business objectives.
• Lead, coach and develop the Ecommerce Assistant, supporting their growth and performance.
EXPERIENCE / SKILLS REQUIRED:
• Significant ecommerce trading experience with a proven ability to drive sales, profitability and conversion performance.
• Strong commercial acumen, with expertise in trading, merchandising, promotional planning and customer journey optimisation.
• Confidence using analytics, ecommerce platforms and optimisation tools to translate data into actionable insights.
• A solid understanding of SEO and digital best practice, with experience delivering growth through cross-functional collaboration.
• Excellent stakeholder management skills and the ability to influence teams across a fast-paced retail business.
• Strong organisational, analytical and communication skills, with a proactive approach to identifying opportunities and solving problems.
• Experience within international or multi-market ecommerce environments and Salesforce Commerce Cloud would be advantageous.
About the perks
• Blended working – spreading your time across our office and remote working
• Sustainable office in bustling West London (near Westfield)
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity; Dune is evolving all the time
• Open-minded company, welcoming thoughts and ideas to be shared
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products – what’s not to love!
• 25 days holiday (plus the bank holidays)
• Cycle2work
• Company pension scheme
• Life assurance for all team members
• We look after our people
• 3.00 p.m. finish every pay day Friday!
• Team socials and drinks – we like to have fun!
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
• Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can
• Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
